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  1. #1
    Junior Member xJelle's Avatar
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    Computer doesnt recognize telephone through USB.

    Hey,

    Everytime I try to connect my S3 to my laptop through an USB cable I get the announcement from windows that "This device could not be recognized".
    In the USB overview it'll show up as an unknown device.

    I've tried looking for USB software from Samsung but yet to no avail and I have installed Kies and ran it in XP Service Pack 2 compatability mode.
    I'm running windows 7 64bit myself.

    Would appreciate some help with this,

    Kind regards,

    Jelle

  2. #2
    Administrator CR6's Avatar
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    Re: Computer doesnt recognize telephone through USB.

    Welcome to the forum Jelle!
    Have you downloaded the Samsung drivers to your pc? Go to the Samsung site and look up the drivers for your model S3. That should fix you up.

    tap'n



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  3. #3
    Junior Member xJelle's Avatar
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    I assume you're referring to the second download in this list?

    http://www.samsung.com/nl/support/mo...AXEN-downloads

    Edit; I don't know what it's supposed to do but it's not helping, still not recognized and put as an unknown device.
    Last edited by xJelle; 10-02-2012 at 11:54 AM.

  4. #4
    Administrator CR6's Avatar
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    Re: Computer doesnt recognize telephone through USB.

    Hmmm...not sure what the problem could be. Hopefully one of our S3 masters can help you out.

    tap'n



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  5. #5
    Junior Member xJelle's Avatar
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    Alright, thanks for the help anyhow!

  6. #6
    Developer Miller6386's Avatar

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    CoreyFMiller
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    I had this same issue... Restart the phone and restart the computer.... plug it in and try it again..... If it still doesn't work you can manually load the driver for it in the device manager on your computer.

  7. #7
    Junior Member xJelle's Avatar
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    I have restarted both several times to no avail, what is it named in the device manager?

  8. #8
    Junior Member xJelle's Avatar
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    Update:

    Apparently using a friends cable I was able to get the device to be recognized. Should I send back the standard cable I received with the phone because of this? Because it's obviously not serving it's intended purposes.

  9. #9
    Administrator CR6's Avatar
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    Re: Computer doesnt recognize telephone through USB.

    If that's the stock cable, definitely call your carrier and get it replaced.
    Glad you figured it out! :thumbup:

    tap'n



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  10. #10
    Junior Member yahooeu's Avatar
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    Did you unlock your phone, before connect to. pc. And use cable from your phone.


 
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